Privacy Policy

1. Information we collect

We collect information in three ways: information you give us directly, information collected automatically when you use our site, and information we receive from third-party service providers.

a. Information you provide

• Contact details: full name, email address, phone number, and service address.
• Booking details: home size, number of rooms, frequency of service, access instructions, and special requests.
• Payment information: handled and stored by our payment processors (Shopify Payments and Stripe). We do not store full card numbers on our own servers.
• Communications: messages you send us by email, contact form, SMS, or phone.

b. Information collected automatically

• Device and browser information (type, operating system, language).
• IP address and approximate location.
• Pages viewed, links clicked, and time spent on the site.
• Cookies and similar technologies (see Section 6).

c. Information from third parties

We may receive information from booking platforms, review services, payment processors, and marketing partners to confirm a transaction, verify identity, or improve our service.

2. How we use your information

We use the information we collect to:

• Schedule, deliver, and manage your cleaning appointments.
• Process payments, refunds, and invoices.
• Send service confirmations, reminders, and follow-up messages.
• Respond to questions, requests, and customer support inquiries.
• Send promotional offers, newsletters, and seasonal updates (only with your consent — you can unsubscribe at any time).
• Improve our website, services, and customer experience.
• Detect, prevent, and address fraud, security issues, and policy violations.
• Comply with legal obligations and enforce our terms of service.

3. Legal basis for processing

We process your personal information based on one or more of the following legal grounds: performance of a contract (to deliver the service you booked), your consent (for marketing communications and non-essential cookies), our legitimate interests (to operate, secure, and improve our business), and compliance with legal obligations.

4. How we share your information

We do not sell or rent your personal information. We share it only with trusted parties when needed to operate our business:

• Cleaning team members: assigned cleaners receive the information necessary to access your home and complete the service.
• Payment processors: Shopify and Stripe handle card payments under their own security standards.
• Service providers: hosting (Lovable, Cloudflare), email delivery, scheduling, analytics, and customer support tools.
• Legal authorities: when required by law, court order, or to protect our rights, customers, or staff.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner under equivalent protections.

5. Data retention

We keep your personal information for as long as needed to provide our services, comply with legal and tax obligations, resolve disputes, and enforce our agreements. Booking and billing records are typically retained for up to seven (7) years. Marketing data is kept until you unsubscribe, after which it is removed from active lists.

6. Cookies & tracking technologies

Our website uses cookies and similar technologies to remember your preferences, keep your shopping cart, analyze traffic, and improve performance. You can disable cookies through your browser settings, but some parts of the site (such as booking and checkout) may not function correctly without them.

We may use analytics services (such as a privacy-respecting analytics provider) to understand how visitors use the site. These services collect aggregated, non-identifying information.

7. Your rights

Depending on where you live, you may have the following rights regarding your personal information:

• Access the information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal information ("right to be forgotten").
• Object to or restrict certain types of processing.
• Withdraw consent for marketing communications at any time.
• Request a copy of your data in a portable format.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, email us at support@mamahearth.com. We will respond within 30 days.

8. California residents (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect, the right to delete it, the right to correct inaccurate information, and the right to opt out of the sale or sharing of personal information. We do not sell your personal information. To submit a request, contact us at the email above.

9. Children's privacy

Our services are intended for adults 18 years and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Data security

We use industry-standard technical and organizational measures — including encryption in transit (HTTPS), restricted access, and vetted service providers — to protect your information. No method of transmission or storage is 100% secure, but we work continuously to safeguard your data.

11. International transfers

MamaHearth Cleaning is based in Austin, Texas, United States. If you access our site from outside the U.S., your information will be processed in the U.S., where data protection laws may differ from those in your country.

12. Third-party links

Our site may contain links to third-party websites (such as social media or partner platforms). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before sharing any personal information.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top will indicate when the policy was last revised. For material changes, we will notify you by email or through a notice on the website.

14. Contact us

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact: